Refund & Cancellation Policy
Effective Date: May 2026 | Distilled Dreams
1. Nature of Products
All products offered by Distilled Dreams are digital goods, including PDF guides, tasting frameworks, masterclass materials, and digital worksheets. No physical items are manufactured, stored, or shipped. Digital access is granted immediately upon successful payment confirmation.
2. Refund Eligibility
Due to the instant-access nature of our digital products, refunds are only available in the following circumstances:
| Scenario | Refund Available |
|---|---|
| Changed mind after digital access granted | No |
| Duplicate purchase of same product | Yes - within 48 hours |
| Technically defective or inaccessible product | Yes - if unresolved within 5 days |
| Cancellation before digital access initiated | Yes - within 24 hours of purchase |
| Chargeback without contacting us first | Disputed |
3. Cancellation Window
You may cancel your order within 24 hours of purchase, provided that digital access has not yet been initiated or the download link has not been accessed. Once access is granted, the cancellation window closes immediately.
4. How to Request a Refund
To request a refund or cancellation, contact us via email with your order details:
Email: admin@distilleddreams.io
Subject Line: REFUND REQUEST - [Your Order Number]
Include: Your full name, email address, order number, and reason for request.
Response Time: Within 2 business days
5. Processing Time
Approved refunds will be processed within 5-10 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.
6. Defective Products
If you experience a technical issue with your digital product, such as a corrupted file or inaccessible download, please contact us immediately. We will attempt to resolve the issue within 5 business days. If we cannot resolve the issue, a full refund will be issued.
7. Australian Consumer Law
Nothing in this policy limits, excludes, or modifies any rights you may have under the Australian Consumer Law (ACL) or any other applicable consumer protection legislation. Statutory guarantees apply where relevant and cannot be excluded.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at admin@distilleddreams.io